GTM Systems Support and Agentic Engineer

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. Support is often treated as a dead end. We think it's actually the highest-leverage place to sit if you're serious about automation. We’re hiring a GTM Systems Support and Agentic Engineer, who will have a constant, real-world feed of problems to solve – and the full ownership to build the systems and automations that make those problems disappear. About the role Cursor's go-to-market motion is scaling fast — we've grown our sales team more than 5x in a matter of months, and the systems that power that team need to scale with it. This role exists at the intersection of day-to-day support and long-term automation: you'll own the support queue for our Salesforce environment and surrounding sales tools, and you'll use that visibility to systematically eliminate the most common pain points through thoughtful system design, UX improvements, and agentic builds. This is not a role for someone who wants to close tickets as fast as possible and move on. It's for someone who sees a recurring issue a...