IT Support Engineer

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! About the Role: As the primary IT support point of contact for the New York Cohere office, you’ll provide first-response support for global IT requests during your shift. This is a dynamic, hands-on role where you’ll troubleshoot hardware and software, optimize in-office networking and AV systems, and collaborate cross-functionally to onboard/offboard employees. You’ll also document procedures, manage laptop shipments for the USA region, and ensure seamless Wi-Fi and video conferencing experiences. You may be a good fit if you have: