Client Support Associate

Opportunity Overview: This role will manage all Okta provisioning tasks, serve as the Change Request Coordinator, and act in a supervisory capacity for mission-critical Severity 1 and Severity 2 tickets to ensure timely escalation and resolution. Based in India (IST timezone), this position focuses exclusively on non-PHI operational work, providing coverage and capacity for the US-based team. What you’ll do: Create and configure user accounts in Okta based on approved requests. Process account deactivation for terminated employees per standard procedures. Assign, modify, or remove Okta roles and group memberships. Update user access levels based on approved change requests. Process password reset requests and verify identity per protocol. Work assigned Jira tickets, update status, and document actions taken. Monitor and process tickets from the support queue during assigned hours. Coordinate and manage all client Change Requests end-to-end, ensuring proper documentation, stakeholder alignment, and timely execution. Provide supervisory oversight on Severity 1 and Severity 2 mission-critical tickets, ensuring proper escalation paths are followed and resolution timelines are met. Collaborate with the CX Support Team Manager, L1 Support team members, and Business team via Slack and Jira. Participate in daily stand-ups or asynchronous updates as scheduled. Required Qualifications: E