Director, Member Engagement

At Clover Health, we make Medicare Advantage simpler and smarter for America’s seniors. Our edge is the Clover Assistant, a tool that puts a member’s complete health picture in front of their doctor at the right moment. Better information, better care, lower cost. Our Houston floor is live. Calls are flowing in both directions, members are engaging. Now we need a leader to take it from operational to exceptional: someone who owns the metrics, refines the process, builds the training engine, and drives every call toward a meaningful member health action. This role is designed to drive our business, every completed AWV, closed care gap, and adherence win is a healthier member and a stronger plan. Bring the instincts of a high-performing telesales floor: the drive to move someone from "no" to "yes," the refusal to let a call end without progress, the conviction that every conversation can change an outcome. The best leaders win through influence and empathy, earning a member's trust and guiding them toward health actions genuinely in their interest. You've mastered the complex, high-objection phone sale, and you still pick up the phone to clear a hurdle or demonstrate a technique: reading subtle hesitations, defusing anxiety, moving a prospect to a confident decision that leaves them cared for. The bar you set, you've cleared yourself. The heart of this role is leadership. You de...