Regional Director of Customer Success - Thailand

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started. How You'll Make an Impact: As a Customer Success leader, you will work across functional areas to drive results, promote communication, and ensure accountability. Our aim is to create a best-in-class customer experience in Thailand- to accomplish this, you will lead team members across support, implementation, and account management, working hand-in-hand with Thai and non-Thai teams. Our Customer Success Team: Forget the stuffy corporate office—we are a completely remote global team of innovators and experts, with a cross-functional Customer Success team of 15+ in Thailand. We are our clients' secret weapon and trusted advisor. You'll own our