Director of Digital Customer Experience & AI

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. Director of Digital Customer Experience & AI Location: Remote / Hybrid Reports to: VP, Customers Success Department: Customer Success Role Overview Loan Vision is entering a new era in how customers engage with our platform, our data, and our support organization. With LV Luna in market and LV Luna 2.0 on the horizon, AI will become a central part of the end-to-end customer experience; from answering questions to guiding workflows and executing tasks within our Microsoft Dynamics 365 Business Central– based platform. We are seeking a Director of Intelligent Customer Experience to lead the strategy, design, and continuous improvement of AI-powered customer interactions across the Loan V...