Strategic Operations Engineer III

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Strategic Ops Engineer III to join our team! What You'll Do: Incident Management Available to Lead and govern the end-to-end incident management lifecycle, including detection, triage, escalation, and resolution. Drive major incident management (MIM) processes and communications. Improve MTTR (Mean Time to Resolution) through automation and process optimization. Establish and maintain incident response playbooks and runbooks. Problem Management...