Automations & Excellence Program Manager

The Automations & Excellence Program Manager plays a pivotal role in driving high impact projects and programs for Asana’s Customer Experience Organization, especially supporting AI transformation efforts across Services & Support. As a key member of the Support & Services Automations & Excellence team reporting into the Strategic Support Operations Manager, this individual will manage a portfolio of strategically impactful projects and programs intended to improve processes and systems, elevate Customer Experience team performance, improve Asana Customer outcomes (satisfaction, retention, utilization, consumption), and support multi-horizon strategic initiatives. This individual will combine analytical depth, operational excellence, strategic problem-solving, and strong cross-functional influence to ensure the programs they support are well scoped, expediently delivered, and produce exceptional results for Asana and our customers. This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter...