Head of Customer Success APAC

Our Customer Success team is at the heart of Asana’s mission to build the Agentic Enterprise, helping customers maximize value as they climb the "context ladder"—from individual task management to enterprise-wide intelligence. We are seeking a visionary and tenured leader to serve as the Head of Customer Success for APAC. Based in our Sydney office, you will lead a high-performing organization across one of our most complex regions and act as a primary architect for the "CS Org of the Future". You will drive the shift toward an AI-powered model where context-aware execution enables customers to move from "doing" work to "guiding" it. This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and execute a multi-year CS strategy for APAC that accounts for the unique cultural, linguistic, and market complexities across the territory. Own the regional P&L for Customer Success, driving key performance indicators including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer advocacy. Champion the Agentic Enterprise mindset, consulting with C-suite executives on how to scale value