Commissions Support Specialist

About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment. What you'll do and how you'll have an impact Resolve Advisor commission tickets through detailed analysis and investigation Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met Leverage multiple systems and data sources to research and resolve commission-related issues Communicate with Advisors via email or phon