IT Support Analyst

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We’re looking for a hands-on, solutions-oriented IT Support Analyst to join our team in Mexico City. You’ll be the first point of contact for technical support across Slack, email, and Jira, resolving hardware, software, and access issues while keeping teams productive and connected. You’ll manage device onboarding, user access (Okta), and ticket workflows, while maintaining documentation and improving processes. Thi