Customer Success Programs Manager

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes will be delivered through programs, not 1:1 relationships, and increasingly without a human in the loop. As a Success Programs Manager , you'll own a portfolio of those programs and flex across whatever the function needs to drive adoption and value at scale. As a CS Programs Lead you’ll think "How could we do this with Claude?" as a reflex — your default is to build an agent or an automated journey before you build a manual workflow. But you're also fluent in the craft of running engagements: you've personally designed and delivered 1:many webinars, stood up onboarding cohorts, and built communities that compound. You move comfortably between shipping an AI-native lifecycle flow on Monday and facilitating a live customer cohort on Tuesday. You'll work across the full Claude product surface, designing and shipping the programs that take customers from activation to value realization, expansion, and renewal. Instea...