Senior Manager (Enterprise Solution Support), Remote

The Senior Manager, Enterprise Solution Support will serve as a critical liaison between Aledade’s largest healthcare practice clients and our internal product, technology, and analytics teams. This individual will leverage a deep understanding of both Aledade’s technical offerings and client workflows to ensure customers maximize their use of our tools. Responsibilities include first-level troubleshooting, issue triage and documentation, creative problem-solving, and process improvement. This role will directly support client satisfaction and operational success by ensuring robust, efficient, and effective use of Aledade’s solutions across our enterprise clients. Primary Duties: Client Support & Troubleshooting: Act as the primary technical point of contact for enterprise practice clients, providing prompt and effective solutions to technology and analytics issues, and ensuring issues are resolved or escalated appropriately. Educate clients (and internal users as needed) on effective tool use, best practices, and new functionality to maximize technology adoption and usage of analytics tools. Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations. Process Improvement: Develop, document, and maintain standard operating procedures (SOPs) for common issues and requests, streamlining problem resolution and allowin...