Senior Support Engineer

About Aerospike At Aerospike, we dream big. Our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. Our customers have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of customers. Customers like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, Wayfair, and many others rely on Aerospike as the data foundation for the future to help them act in the microsecond moments that matter. Aerospike is headquartered in Mountain View, California, and has a global presence with offices in London, Bangalore, and Tel Aviv. Job Description We are looking for a member of the Bangalore Technical Support team who will work on investigating, identifying, and troubleshooting customer issues. You will work collaboratively with engineers, technical writers, and Client Services consultants to deliver best-in-class support to Aerospike customers. What You’ll Do Investigate, troubleshoot, and resolve customer issues on the Aerospike Data Platform. Document issues and collaborate with Engineering (if needed) to provi